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What We Hold and Why We Hold It

This page spells out what bana88 records once you open an account and move money through bKash, Nagad or Rocket. Expect your mobile number, the wallet you pay from, and the device your login comes from — nothing else is asked for at sign-up.

Mobile number at sign-upCookies you can clearRequests answered in writingWallet references keptLocal law comes first
bana88 What We Hold and Why We Hold It
RAISE A REQUEST

Send a Data Request and Get an Answer

Data requests go to one place: our support desk, reached from the help tab inside your account or by mail from the address you registered. Tell us what you want — a copy of your record, a correction, or a closure — and quote the wallet reference of a recent bKash or Nagad transfer so we can find the right account without guessing. We reply in writing.

Help Tab Inside Your Account Open your account, tap the help tab and raise a data request there. The thread stays attached to your profile, so a follow-up lands with the same team member who answered you the first time.
Mail From Your Registered Address Write to us from the mobile number or email already on the account. A message from an unregistered address can't be actioned, because we have no way to tie it to your record.
Quote Your Wallet Reference Payments are easiest to trace with the reference number your wallet app gives you. Send the bKash, Nagad or Rocket transaction ID and we can pull the matching record in one pass.
SECURITY AND COOKIES

Lock Down Your Sign-In and Cookies

Account security and data handling sit in the same place for us. Your sign-in is tied to a mobile number and a password you set, and we ask for a one-time code when a session starts from a device we haven't seen. Cookies stay limited to session keeping and page counts. Transaction history is retained while the account is open and for the accounting period your local rules set after it closes. Corrections are made in writing, on request.

One-Time Code on New Devices When a login arrives from a phone or browser we don't recognise, we send a one-time code to your number before the session opens. That single step blocks most account takeovers, and it costs you a few seconds.
Cookies We Set and Why Two kinds only: a session cookie that keeps you signed in as you move between pages, and a counting cookie that shows which sections get opened. Clear them from your browser settings whenever you want a clean start.
How Long Records Stay An open account keeps its transaction history. After closure we hold the record for the period your local accounting rules set, then remove it. Ask and we'll tell you which period covers your country.
Changing What We Hold Wrong number, old wallet, new address — tell us and we update the record, usually after one confirmation step. Ask us to delete what isn't needed for accounting and we'll do it where the law allows.

Ask Us What We Hold About You

These are the data questions that reach our support desk most often. Short answers sit below. If yours isn't one of them, raise it from the help tab and we'll answer in writing. Every answer also assumes the law where you live allows the account in the first place — access depends on your local rules and eligible regions.

A mobile number, a password you set, the wallet number you pay from and basic device details. Past that, we hold what you do: transfers through bKash, Nagad or Rocket, games opened, and session times.

Yes. Ask from the help tab or mail us from your registered address and we'll send a written copy of your account record, including the payment references attached to it.

Send the correction from the current registered number, then confirm the new one with the code we text you. Wallet numbers are swapped the same way, with one extra check on the last transfer.

Only what a transfer needs: the wallet number, the amount and the reference. Those rails process the payment, so they see the transaction — they don't get your password, your game history or your session data.

It stops being used for anything but accounting. We keep the transaction record for the period local rules set, then delete it. Ask us and we'll confirm which period covers your country.

Yes. Clearing cookies ends the current session, and the next sign-in sends a one-time code to your number. You lose nothing but the few seconds it takes to enter that code.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.